FAQ

Here are some answers to questions you may have about Redbubble, its return policy, shipping costs and so forth.

Q: Who and what is Redbuble?

A: Redbubble is a print-on-demand business, i.e. products are only printed when ordered. It was established in 2006 in Melbourne, Australia, as a platform through which independent artists can sell their work. The company also maintains offices in San Francisco and was listed on the Australian Stock Exchange in May 2016 (RBL.AX).

In January of 2017,founder and CEO Martin Hosking reported 450,000 active artists and 10 million site visits per month (per Wikipedia).

See also Redbubble’s About Us  page.

Q: How does Redbubble work:

A: Redbubble is a digital print-on-demand business that works like this:
a) Artists create an account, open a RB shop and upload designs for printing on suitable products.
b) Mockups of these products are displayed in the artist’s shop and in the Redbubble marketplace.
c) When a customer orders a product, Redbubble prints the design on the product (hence “print on demand”), takes payment and ships the order.

The artist is paid the difference between the product’s base price (e.g. $20 for a T-shirt) which is set by Redbubble  and the price the customer pays (e.g. $25), which is set by the artist .

In essence artists receive a royalty – which they control – for use of their designs, while RB makes its money by sourcing products like blank T-shirts in large volumes, adding value by printing on them, and then selling them online.

Q: What if I’m not happy with the product ordered?

A: Customers can replace items or receive a store credit where the wrong garment style, color, or size was ordered.

If a customer is not happy with a product, they can return it and select a compensation option:
a) Replacement order
b) Voucher in the form of a credit for the equivalent value of the original purchase
c) Full refund

See https://help.redbubble.com/hc/en-us/articles/201250609

Q: Will the colour of the design I see on my screen be the same as the actual product?

A: It’s unlikely to match exactly – simply because different screens do not display the exact same colours – what you see on your PC is probably not an exact match for what you see on your tablet or phone and quite likely different from what your neighbour sees on her desktop.

Remember also that, in the case of apparel, pillows, totes etc, designs are being printed on fabric, not on glossy white paper. The ink on such surfaces will not appear as bright as on a glossy surface.

Generally Redbubble has a good reputation for high quality digital printing.

Q: Where does Redbubble print its products?

A: Redbubble does not disclose the location of its fulfillment centers, but recent orders from my store show the following:
T-shirt for customer in UK printed in UK
T-shirt for customer in Netherlands printed in Netherlands
T-shirt for customer in Australia printed in Australia
T-shirt for customer in Luxembourg printed in Netherlands.
T-shirt for customer in US printed in US

So, in the case of T-shirts, customers in the UK, Europe, US, and Australia will have their orders printed in their country. This obviously impacts the shipping costs and any customs / excise duty payable.

It’s important to be aware that some countries do charge customs duty and this should be taken into account when ordering products that are likely to be shipped internationally, e.g. from the US to the UK.

When placing an order, the shipping time provided by Redbubble will usually be a good indicator of whether the product is being printed in your country or being shipped from afar.